At 9bets, your privacy is not an afterthought — it's built into how we operate. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over it. We've written this in plain language so you actually understand it.
Our Privacy Commitments
How We Protect You
Privacy on 9bets isn't just a policy document — it's a set of real technical and operational practices that protect your information every day.
Every piece of data transmitted between your device and 9bets is protected by 256-bit SSL encryption. This includes login credentials, payment details, and personal information. No one can intercept your data in transit.
Your personal data is stored on encrypted servers with restricted access. Only authorised 9bets personnel with a legitimate operational need can access player data, and all access is logged and audited regularly.
9bets does not sell, rent, or trade your personal data to any third party for commercial purposes. Your gaming history, contact details, and payment information are never shared with advertisers or data brokers.
We only collect the data we actually need to operate the platform and comply with regulations. We don't collect data speculatively or build profiles beyond what's necessary for your account and gaming experience on 9bets.
You can request deletion of your personal data at any time by contacting our support team. Where deletion is not possible due to legal obligations, we will restrict processing and explain clearly why the data must be retained.
In the unlikely event of a data breach affecting your personal information, 9bets will notify you promptly and take immediate steps to contain and investigate the incident. We maintain an incident response plan specifically for data security events.
Plain Language Promise: This Privacy Policy is written to be understood by real people, not just lawyers. If anything is unclear, contact us at [email protected] and we'll explain it directly.
9bets ("we", "us", "our") operates the online gaming platform accessible at 9bets.asia. We are the data controller responsible for the personal information you provide when using our platform. This Privacy Policy applies to all services offered through 9bets, including account registration, gaming, payments, promotions, and customer support interactions.
When we refer to "you" or "your" in this policy, we mean any person who visits, registers on, or uses the 9bets platform in any capacity. By using 9bets, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.
Data Controller: 9bets is the data controller for all personal information collected through the 9bets.asia platform. For any privacy-related enquiries, contact us at [email protected].
9bets collects personal data in several ways — directly from you when you register or interact with the platform, automatically through your use of the site, and occasionally from third-party verification services. Here is a breakdown of the categories of data we collect:
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality | Registration form, KYC verification |
| Contact Data | Email address, phone number | Registration form, account settings |
| Financial Data | Payment method type, transaction history, bKash/Nagad account reference | Deposit and withdrawal processes |
| Technical Data | IP address, device type, browser, operating system | Automatically via platform access |
| Usage Data | Games played, session duration, bet history, login times | Automatically via platform activity |
| Verification Data | Government ID copy, selfie, proof of payment method | KYC process on request |
| Communications Data | Support chat logs, email correspondence | Customer support interactions |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.
9bets uses your personal data only for legitimate, clearly defined purposes. We do not use your data in ways that are incompatible with the reasons it was originally collected. The primary purposes for which we process your data are:
Marketing Opt-Out: You can unsubscribe from promotional communications at any time by updating your notification preferences in your account settings or by contacting our support team. Opting out of marketing does not affect transactional communications related to your account.
9bets processes your personal data on one or more of the following legal bases, depending on the specific purpose:
9bets uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. Cookies are small text files stored on your device when you visit 9bets.asia.
We use the following types of cookies:
Cookie Control: You can manage non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the 9bets platform. We do not use third-party advertising cookies or share cookie data with ad networks.
9bets does not sell your personal data. We share your data only in the following limited circumstances, and only with parties who are contractually obligated to protect it:
No Advertising Networks: 9bets does not share your personal data with advertising networks, social media platforms, or data brokers for any commercial purpose. Your gaming activity and personal profile are never used for targeted advertising outside of the 9bets platform.
9bets retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.
You have a number of rights over your personal data held by 9bets. We take these rights seriously and will respond to all valid requests within 30 days. Here is a summary of your rights:
Request a copy of all personal data 9bets holds about you, including how it is used and with whom it is shared.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where there is no compelling reason for us to continue processing it.
Request that we limit how we use your data while a dispute or correction request is being resolved.
Request your personal data in a structured, machine-readable format so you can transfer it to another service.
Object to processing of your data based on legitimate interests, including profiling and direct marketing.
How to Exercise Your Rights: Email [email protected] with the subject line "Data Rights Request". We will verify your identity and respond within 30 days. There is no charge for exercising your rights.
9bets is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps, and we use third-party age verification tools to support this.
If we become aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on 9bets, please contact us at [email protected] immediately.
9bets implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
Your Role in Security: While 9bets takes extensive measures to protect your data, you also play a role. Use a strong, unique password for your 9bets account, enable two-factor authentication, and never share your login credentials with anyone.
9bets operates primarily to serve players in Bangladesh and the surrounding region. In some cases, your personal data may be processed by our technology partners or service providers located in other countries. When this occurs, we ensure that appropriate safeguards are in place to protect your data to the same standard as required under applicable data protection law.
These safeguards include contractual data processing agreements with all third-party processors, requiring them to implement security measures equivalent to those we apply ourselves. We do not transfer personal data to countries that do not provide an adequate level of data protection without first putting appropriate contractual protections in place.
9bets may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify you by email or through a prominent notice on the 9bets platform at least 7 days before the changes take effect.
The "Last Updated" date at the top of this page always reflects when the most recent version was published. We encourage you to review this policy periodically. Your continued use of 9bets after any changes take effect constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or how 9bets handles your personal data, please get in touch with our team. We are committed to resolving all privacy-related enquiries promptly and transparently.
Related Policies: This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming policy, which together govern your use of the 9bets platform.